Returns & Refunds

Last updated: January 2026

As fresh, perishable confections, we maintain a specific policy to ensure quality and safety.

When We Replace or Refund

• Product arrived damaged or broken
• Wrong product delivered
• Product arrived spoiled before stated shelf life
• Order not delivered within promised window

How to Raise a Concern

Email care@shahigulab.com within 24 hours of delivery with order number, photo, and description. We respond within one business day.

Refund Process

Approved refunds processed to original payment method within 5–7 business days. UPI refunds are typically instant once approved.